Airlines reduce mishandled bags rate


Under the pressure of more than 4 billion passengers the worldwide airlines reduce the rate of mishandled bags, according to a SITA 2018 Baggage Report.

Airlines around the world have once again improved the rate of baggage delivery, the report of SITA 2018, based in Geneva, said. This continues the improvement trend of more than a decade which has seen baggage mishandling drop by 70%, since 2007.

The trend is a turning point for the global air transport industry as airlines increasingly adopt baggage tracking technologies. SITA’s Baggage Report includes examples of how airlines, including Aeroflot, Alitalia, Bahamasair, Delta and Qatar, are using innovative and proven technologies to improve bag management and tracking.

On of that digital procedures in use since 2016 in Geneva airport is the Leo technology, a robot that greets customers as they arrive for their flights. Passengers can use Leo’s touch display to scan their boarding passes, print out their luggage tags and see appropriate information about their boarding gate, before the robot autonomously transports their bags so long as they weigh less than 70lbs to the correct baggage handling area.

The new tech could help cut down on congestion and make the bag check-in process more seamless.

“By combining automation with SITA’s existing self-service bag-drop technology, Leo demonstrated how the bag-drop process could be completed outside of the terminal building without the passenger or their bags having to enter the check-in area of the airport” said to Digital Trends then Stephane Cheikh, ventures and innovation manager at SITA Lab, told Digital Trends.

SITA’s report details how baggage management is changing globally and airline passengers can expect to see major differences over the next two years.

Services like real-time notifications and fast self-service bag drop will be more commonplace and 2018 is the year that the International Air Transport Association (IATA) Resolution 753 comes into effect which will see the industry increase baggage tracking.

Despite the improvement, mishandled bags cost the industry an estimated $2.3 billion in 2017.

SITA provides IT and communications to the air transport industry and is the only single-source vendor covering all areas of baggage management from data capture to management and sharing using the latest technology.

SITA or Société Internationale de Télécommunications Aéronautiques, was founded in February 1949 by eleven airlines in order to bring about shared infrastructure cost efficiency by combining their communications networks.

The eleven original airlines were: Air France, KLM, Sabena, Swissair, TWA, British European Airways Corporation (BEAC), British Overseas Airways Corporation (BOAC), British South American Airways (BSAA), Swedish A.G.Aerotransport, Danish Air Lines, and Norwegian Air Lines.

SITA was the first company to handle data traffic in real time via a packet switched network over common carrier leased lines.

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